College Pro provides residential window cleaning and home services through franchised operators.
THE INFORMATION WE COLLECT
College Pro collects information about individuals such as its customers, prospective customers, franchisees, and prospective franchisees, crew members and prospective crew members by various methods including information actively provided by individuals (either directly or through franchisees), collected by our web site, and information arising from the provision of our services.
The types of personal information we collect include name, contact information, identification information, credit information, and other information relating to the supply of our services. Information about franchisees also includes complete financial and other details of the franchisees’ operation. We may record calls to and from our customer service representatives for purposes of accuracy, performance reviews and training.
HOW WE USE THIS INFORMATION
This information is used for the supply of our services by ourselves and our franchisees including customer service, accounting, billing, and collections.
Information about our franchisees is used to administer the franchise relationship, and to share information about existing franchisees and their performance with other franchisees and potential franchisees.
College Pro may use aggregate or anonymous information not linked to identified individuals for various other uses for itself and third parties.
WHO WE SHARE THIS INFORMATION WITH
College Pro does not share personal information with any third parties except as disclosed in this policy. College Pro may provide personal information to College Pro’s franchisees, consultants, subcontractors and professional advisers (which shall be bound by privacy obligations) to assist College Pro’s uses disclosed herein.
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in College Pro files by contacting the College Pro privacy officer. If an individual believes that any of their personal information is inaccurate, College Pro will make appropriate corrections.
College Pro may amend this policy from time to time. If such amendments affect how College Pro uses or discloses personal information already held by College Pro in a material way, College Pro will obtain consent. Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.