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Develop a Customer Service Man…

November 25, 2010

Never before in the history of business and marketing has customer service been at front and center as it is today. So much so that it is being transformed and reborn infront of our eyes as arguable one of the most mission critical components that can make or break a business. –  Joseph Jaffe in Customer Service Manifesto Read More

Worlds colliding - Branding vs…

November 23, 2010

I work in the realm of brand and marketing and I have lived by my definitions of both. Brand is a world where promise must meet delivery, and where that delivery must then be measured. And marketing is the world where the acquisition, retention and management of a customer  – over time – is the fundamental rule of law. Read More

Using your network to spread t…

November 19, 2010

The scope of small business marketing has changed dramatically in the last two decades. Where once there were newspaper ads, TV, and radio, now there are internet ads, Twitter, and Facebook.  Read More

Revamp your marketing to pull …

November 18, 2010

Reaching Customers Digitally: Moving Your Business Forward Read More

Franchisee makes a difference in Seattle

Posted On July 18, 2014

When Magnolia homeowner Clay Newlin, decided to create a clean and modern look for his recently purchased home, he turned to College Pro Painters, and Franchise Owner Trey Cranney, for his exterior house painting.

Clay liked that College Pro Painters is a business managed and crewed by mostly college students. Trey Cranney, a junior in the business school at Gonzaga University, painted with College Pro Painters last summer.  After undergoing a through and rigorous selection process, Trey was chosen to lead the Queen Anne and Magnolia area College Pro Painters’ franchise. Trey is learning hands-on the ins and outs and ups and downs of running a small business.

"It's rewarding to take what I am learning in my business classes and apply that to helping homeowners receive a high quality paint job and experience. I love the customer relations part of my work," said Trey.

College Pro Painters provides intensive training for its franchise owners, and, as a 41 year old program developing entrepreneurs, invests and stands behind delivering a guaranteed top quality product.

Trey Cranny with customerTrey & Clay complete the final inspection

Homeowner Clay Newlin enthused, "I am really happy with the job College Pro Painters did.  Working with Trey was really enjoyable. He takes great pride in his work and it shows”.

Great work Trey!


Original article in Queen Ann & Magnolia News

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